Terms and Conditions for Man With A Van Aldgate
These Terms and Conditions set out the basis on which Man With A Van Aldgate provides removal, transport, delivery, collection, and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. For the purposes of these terms, references to we, us, and our mean the service provider, and references to you and your mean the customer, sender, recipient, or any person acting on the customer’s behalf.
These terms are intended to be clear, practical, and fair. They apply to single-item transport, small removals, furniture collection, and other man and van services arranged in advance or on the day, subject to availability. Any quotation, booking confirmation, or written agreement should be read together with these terms. If there is any inconsistency, the written quotation or booking confirmation may set out specific service details, while these terms cover the general rules governing the contract.
A Man With A Van Aldgate service is typically suitable for domestic and light commercial moves, collections, deliveries, and similar transport tasks. The service does not include prohibited goods handling, specialist hazardous materials removal, or any activity requiring separate licensing unless expressly agreed in writing. You are responsible for ensuring that the items to be moved are legal to transport, safe to handle, and properly prepared for collection or delivery.
Booking Process Bookings may be made after an initial enquiry and a quotation based on the information supplied by you. Quotes are usually calculated using details such as item type, volume, access conditions, distance, labour required, timing, and any additional services requested. The final price may change if the information provided is incomplete, inaccurate, or altered after the quote is issued. For example, if the job requires more time, more labour, extra carrying distance, stairs, waiting time, or a larger vehicle than originally stated, we may revise the price accordingly.
A booking is confirmed only when we have accepted your request and, where required, received any deposit or prepayment. Until confirmation is issued, no contract is formed and availability cannot be guaranteed. You must check all booking details carefully, including collection and delivery addresses, access information, parking arrangements, item list, preferred dates, time windows, and any special handling instructions. If you ask us to proceed based on incorrect or incomplete information, we will not be responsible for delays or additional charges caused by the error.
We may ask for photographs, item descriptions, or further details before accepting a booking. This helps us determine whether the work can be completed safely and efficiently. We reserve the right to refuse or cancel any booking where the requested work is unsafe, unlawful, impractical, or outside the scope of the service offered. You must ensure that someone authorised is present at the collection or delivery point if access, handover, or payment confirmation is required.
Payments and Charges All prices are stated in pounds sterling unless otherwise agreed. Payment terms will be confirmed at the time of booking or in the invoice. We may require a deposit, partial advance payment, or full payment before the job begins, especially for time-sensitive, multi-stop, or higher-value services. Unless expressly stated otherwise, any outstanding balance must be paid on completion of the service and before unloading is finalised or the job is signed off.
Accepted payment methods may include bank transfer, card payment, or other methods we choose to offer from time to time. Cash may be accepted only if agreed in advance. You are responsible for ensuring that payment is made in full and on time, including any agreed surcharge, waiting time, additional labour, congestion-related cost, parking cost, tolls, or other pre-agreed extras. If payment fails, is reversed, or is disputed without valid reason, we reserve the right to recover the amount due and any associated costs permitted by law.
Unless a quotation states that it is fixed, estimates are based on the details known at the time of quoting. If the scope of work changes, we may adjust the price to reflect the actual service provided. This includes, without limitation, extra loading or unloading time, repeated journeys, additional stops, handling of unusually heavy or bulky items, and disposal or recycling requests. Prices do not normally include penalties caused by restricted access, unlawful parking, or delays outside our control unless specifically included in the quote.
Cancellations, Rescheduling, and No-Shows You may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether costs have already been incurred. Where a deposit has been paid, it may be retained in part or in full to cover administrative costs, reserved vehicle time, and any other losses reasonably incurred as a result of the cancellation. If you cancel shortly before the scheduled time or fail to provide access, you may be charged a cancellation fee up to the full booked amount, where permitted by law and proportionate to the loss suffered.
We may also need to cancel or reschedule due to vehicle breakdown, staff sickness, severe weather, road closures, unsafe access, legal restrictions, or other events outside our reasonable control. In such cases, we will make reasonable efforts to offer an alternative time or date. If we cancel and are unable to provide a suitable alternative, any advance payment for the cancelled service will be refunded for the unused portion, subject to any lawful deduction for work already completed or costs already incurred. We will not be liable for indirect losses caused by a cancellation or postponement, except where liability cannot lawfully be excluded.
If you are not available at the agreed time or if the collection or delivery cannot proceed because of missing keys, incorrect addresses, locked premises, or unavailable recipients, the booking may be treated as a no-show or failed attendance. Additional charges may apply for waiting time, return visits, storage, or wasted attendance. It is your responsibility to ensure that the property, items, and access arrangements are ready for the service at the scheduled time.
Customer Responsibilities You must provide accurate and complete information when booking the van and man service. This includes item sizes and weights, access restrictions, fragile items, parking limitations, and any circumstances that may affect safety or timing. You are responsible for making sure that items are adequately packed, wrapped, and prepared for transport unless packing is part of the agreed service. We are not responsible for damage caused by poor packing, pre-existing weakness, or unsuitable containers supplied by you.
You must ensure that items are legal to transport and do not include prohibited or restricted goods such as illegal substances, unlicensed firearms, or other items whose movement is controlled by law. Where specialist goods are involved, you must disclose this before the booking is accepted. You must also secure any necessary permissions for entering buildings, using lifts, accessing loading areas, or parking at or near the premises. If parking permits, suspension requests, or similar arrangements are required, you must arrange them unless we have expressly agreed to do so.
You are responsible for removing or securing cash, jewellery, documents, data storage devices, and any other high-value or personal items before the move unless we have agreed in writing to handle them. We do not accept responsibility for the loss of unsecured valuables or sensitive information left inside furniture, boxes, or vehicles. If we need to move items that are likely to spill, leak, break, or stain, you must warn us in advance and ensure appropriate packaging is used.
Liability and Damage We will exercise reasonable care and skill in carrying out the service. However, our liability is limited to losses directly caused by our negligence, breach of contract, or failure to use reasonable care and skill. We are not liable for indirect or consequential losses, loss of profit, loss of opportunity, business interruption, or emotional distress, to the extent allowed by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Where damage is alleged, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service, providing photographs and a written description of the issue. Pre-existing damage, wear and tear, unstable furniture, hidden defects, and items packed or disassembled by you are not covered. If we are responsible for damage to an item, our liability may be limited to the reasonable repair cost or the replacement value, whichever is lower, subject to evidence and any lawful limitations stated in the quotation or contract.
We do not accept liability for delays caused by traffic, weather, access problems, third-party conduct, accidents not caused by our negligence, or events outside our control. We are also not liable for damage arising from items being moved in a way that was specifically requested by you against our advice. If our team believes that an item is unsafe to move without disassembly, extra protection, or specialist equipment, we may decline to move it until the issue is resolved. We reserve the right to stop work if continuing would be unsafe.
Waste Regulations and Disposal Where waste removal, disposal, or recycling is included as part of a Man With A Van Aldgate service, it will be handled in accordance with applicable UK waste legislation and local authority rules. Waste must be described accurately before collection. You must not present items that are hazardous, clinical, contaminated, explosive, or otherwise subject to special controls unless we have agreed in writing that we are licensed and equipped to deal with them. We may refuse any waste that is incorrectly described or unsafe to transport.
You remain responsible for confirming the nature of any waste handed over for collection. Under UK law, waste duty-of-care principles may require proper transfer, segregation, and lawful disposal. Where necessary, you must provide details of the waste source, content, and any relevant classification. We may issue or request waste transfer documentation where required. If waste is found to include prohibited materials, or if the load is heavier or more extensive than stated, additional charges may apply or the collection may be refused.
If the service involves disposal rather than transport, we will aim to use lawful and suitable disposal routes, including authorised recycling or waste facilities where appropriate. We do not permit fly-tipping or informal dumping. You must not ask us to dispose of items unlawfully or to misdescribe waste to reduce costs. If you do so, you will be responsible for any fines, claims, investigations, clean-up costs, or penalties arising from the incorrect description or unlawful handling of the waste.
Insurance and Risk Risk in the goods generally passes to us once loading begins and returns to you once delivery is completed, unless otherwise agreed in writing. Insurance cover, where available, applies subject to the terms of the relevant policy, exclusions, and any declared item values. You should tell us in advance if you are moving high-value, antique, fragile, or irreplaceable items. Additional insurance terms or a higher premium may apply if the items require special cover. We do not guarantee that all losses are insurable or fully recoverable.
We may require you to sign a condition report, inventory, or job completion record. If you refuse to allow reasonable inspection, packing assessment, or documentation, we may be unable to accept later claims that depend on that evidence. Any claim for missing items must be supported by proof of ownership and evidence that the item was handed over to us. If you ask us to leave items unattended at the destination, the risk in those items may pass earlier than usual, and we will not be responsible for loss after delivery is completed in accordance with your instructions.
Nothing in these terms affects your statutory rights as a consumer where applicable. If you are a business customer, you confirm that you have authority to enter into this contract and that the services are being purchased for business purposes where stated. Any special instructions, amendments, or exclusions must be agreed before the service begins. Verbal promises not recorded in the booking may be difficult to verify and will not override these written terms unless required by law.
Variation, Termination, and Governing Law We may update these terms from time to time. The version in force at the time of your booking will apply to that service unless a later change is agreed in writing. We may terminate or suspend the service if you breach these terms, provide false information, fail to pay, or behave abusively toward our staff. If termination happens because of your breach, you may remain liable for reasonable costs already incurred and any charges due for work completed up to that point.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right immediately does not mean we waive that right later.
This document sets out the standard contractual position for a man with a van service and may be supplemented by a written quote or booking confirmation tailored to the specific job. By proceeding with a booking, you acknowledge that you have read, understood, and accepted these terms, including the rules on payment, cancellation, liability, waste handling, and governing law.