Man With a Van Aldgate Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Aldgate provides man and van, removal, delivery and related services within the United Kingdom. By making a booking, paying a deposit, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business, or organisation requesting and paying for services from Man With a Van Aldgate.

Company means Man With a Van Aldgate, the service provider supplying removal, man and van, and related services.

Services means any man and van, household or office removal, collection, delivery, loading, unloading, packing, unpacking, or related services provided by the Company.

Vehicle means any van or other vehicle used by the Company to provide the Services.

Goods means all items, belongings, furniture, equipment, and property which are the subject of the Services.

Contract means the agreement between the Client and the Company, incorporating these Terms and Conditions and the details confirmed in the booking.

2. Scope of Services

The Company provides man and van and removal services, including but not limited to home removals, small office moves, student moves, furniture collection and delivery, and local transport of goods. The exact scope of work for each job will be set out in the booking confirmation, based on the information supplied by the Client at the time of the booking.

The Company is not a storage provider unless expressly agreed in writing. Any request for temporary holding of goods, loading assistance only, or other special arrangements must be clearly stated at the time of booking.

3. Booking Process

All bookings are subject to availability and are not confirmed until accepted by the Company. The Client is responsible for providing accurate and complete information when requesting a quote or making a booking, including:

Collection and delivery addresses.

Access details at each address, including floor levels, lift availability, parking restrictions, and distance from the vehicle to the property.

Approximate volume, nature, and value of the Goods.

Any particularly heavy, bulky, fragile, or high-value items.

The Company may adjust the price or decline to proceed with the job if the information provided by the Client is incomplete, inaccurate, or misleading, or if the Services required differ substantially from the original booking.

Bookings may be made by phone or through the Company’s online channels where available. The Company will provide a summary of the agreed Services, the date and approximate time of the job, and the estimated price. The Client should review this information and notify the Company immediately if any details are incorrect.

4. Estimates and Pricing

Unless otherwise stated, quotes are estimates based on the information provided by the Client. The final price may vary if:

The move takes longer than expected due to circumstances not disclosed or apparent at the time of booking.

Additional Goods are included that were not originally mentioned.

Access is more difficult than anticipated, for example due to long carry distances, stairs, lack of lift, or parking issues.

Additional Services are requested, such as packing, dismantling or reassembly of furniture, or extra pick-up or drop-off locations.

The Company may charge on an hourly basis, fixed price basis, or a combination, as communicated to the Client in advance. Any additional charges will be explained to the Client as soon as reasonably possible.

5. Payments and Deposits

Payment terms will be communicated at the time of booking. The Company may require a deposit to secure the booking, with the balance payable prior to or on completion of the Services.

Unless otherwise agreed, payment is due immediately upon completion of the job. The Company may refuse to unload Goods or to complete delivery if payment is not made when due.

Accepted payment methods will be specified by the Company and may include cash, bank transfer, or card payment. The Client is responsible for ensuring that cleared funds are available at the time payment is required.

If payment is not received when due, the Company reserves the right to charge reasonable administration fees and, where applicable, interest on overdue amounts in accordance with applicable UK law.

6. Cancellations and Changes

The Client may cancel or reschedule a booking by giving notice to the Company. The following terms will normally apply:

If the Client cancels more than 48 hours before the scheduled start time, any deposit may be refundable at the Company’s discretion, after deduction of any reasonable administrative costs.

If the Client cancels within 48 hours of the scheduled start time, the Company may retain all or part of the deposit or charge a cancellation fee reflecting the loss of booked time and resources.

If the Client cancels on the day of the move or fails to be present or contactable at the agreed time, the full quoted price or a substantial portion of it may be charged.

Rescheduling is subject to availability. The Company will make reasonable efforts to accommodate new dates and times, but cannot guarantee that requested changes will be possible.

7. Client Responsibilities

The Client must:

Ensure that adequate parking is available for the Vehicle at both collection and delivery addresses, including obtaining any necessary permits or authorisations.

Ensure that access to the property is safe, clear, and suitable for the loading and unloading of Goods.

Pack and secure Goods properly where packing is not included in the Services, with particular care for fragile, delicate, or valuable items.

Remove and secure all personal documents, money, jewellery, and other high-value items, as the Company may decline to carry such items.

Be present, or ensure that an authorised representative is present, throughout the loading and unloading process to direct the work and check that the correct Goods are moved.

The Client is responsible for ensuring that the Goods moved do not include items prohibited by law, dangerous goods, or items that require special handling or licensing which has not been disclosed to the Company.

8. Liability and Limitations

The Company will take reasonable care when handling, loading, transporting, and unloading Goods. However, liability for loss or damage is subject to the following limitations:

The Company is not liable for any loss or damage arising from the inherent nature of the Goods, defective or inadequate packing carried out by the Client, or normal wear and tear.

The Company is not liable for loss or damage where Goods are already damaged, fragile, or not properly packed at the time of the move.

The Company is not liable for consequential or indirect losses, such as loss of profit, loss of opportunity, or emotional distress.

Where liability is established, it will normally be limited to the reasonable cost of repair or replacement of the damaged item, subject to a reasonable overall limit per job, as advised by the Company.

The Client must notify the Company in writing of any visible loss or damage as soon as reasonably possible, and in any event within a reasonable period after completion of the Services. The Client must provide evidence of the damage and reasonable proof of value.

The Company will not be liable for delays or failure to perform the Services caused by events beyond its reasonable control, including traffic conditions, accidents, extreme weather, road closures, or actions of third parties.

9. Excluded Items and Special Risks

The Company does not accept responsibility for carrying or moving:

Illegal items or substances.

Explosives, flammable materials, or other hazardous goods.

Perishable goods, live animals, or plants, unless expressly agreed in advance.

Cash, jewellery, watches, precious metals, stones, or collections of high value.

Important documents such as passports, deeds, financial documents, or electronic data with no backup.

If such items are included in the Goods without the Company’s knowledge, they are carried at the Client’s sole risk, and the Company accepts no liability for any loss or damage.

10. Property Damage

The Company will take reasonable care when moving Goods through properties. However, the Client should take steps to protect floors, walls, and fixtures where they are particularly vulnerable.

The Company is not liable for minor cosmetic damage to decoration that may occur despite reasonable care in tight spaces, stairwells, or properties with restricted access. Any significant damage must be reported to the Company as soon as reasonably possible so that it can be assessed.

11. Waste and Disposal Regulations

The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a waste disposal contractor and will not remove general household waste, construction waste, or items classed as controlled waste, unless this has been expressly agreed and is compliant with relevant regulations.

The Client must not request the Company to dispose of items in a way that is unlawful. Fly-tipping or unauthorised dumping of waste is strictly prohibited. Where disposal services are offered, they will only be carried out at authorised facilities and may incur additional charges.

Certain items such as fridges, freezers, electrical goods, mattresses, or hazardous materials may require special disposal procedures and may attract additional fees. The Client should disclose such items at the time of booking.

12. Insurance

The Company will maintain appropriate vehicle and public liability insurance in accordance with UK law. The Client is responsible for ensuring that any additional insurance cover required for high-value or particularly fragile items is in place before the move.

The Client may, if desired, arrange independent insurance for Goods in transit. The Company does not provide financial or insurance advice and does not act as an insurance broker.

13. Delays and Arrival Times

Any times given for arrival or completion of the Service are estimates only. While the Company will make reasonable efforts to meet agreed times, it cannot guarantee punctuality due to factors such as traffic, roadworks, accidents, or delays at previous jobs.

The Company is not liable for loss or costs incurred by the Client as a result of delay, provided the Company has acted with reasonable care and diligence. The Client should allow for flexibility in timing when arranging keys, access, and related appointments.

14. Complaints

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally on the day of the move. The Company will investigate complaints in a fair and reasonable manner and may request supporting evidence such as photographs or receipts.

Raising concerns promptly allows the Company the opportunity to address issues and, where appropriate, agree a practical resolution.

15. Data Protection and Privacy

The Company will collect and use personal information from the Client solely for the purposes of providing Services, administering bookings, processing payments, and handling any queries or complaints.

The Company will take reasonable steps to keep personal data secure and will not sell or share personal data with third parties except where necessary to carry out the Services or where required by law.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the Services provided, are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising in relation to these Terms and Conditions or the Services.

17. Variations and Severability

The Company may update or revise these Terms and Conditions from time to time. The version in force at the time of the booking will apply to the relevant Contract, unless changes are required by law or regulation.

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with the specific details confirmed in the booking, constitute the entire agreement between the Client and the Company in relation to the Services. No other statement, promise, or representation made by or on behalf of the Company shall be binding unless confirmed in writing.

By proceeding with a booking or allowing the Services to commence, the Client confirms that they have read, understood, and agree to these Terms and Conditions.